SHIPPING POLICY

This Shipping Policy defines the unified shipping, processing, delivery, and logistics standards for all orders placed on our official website. This policy applies to all customers worldwide and covers all product categories available in our store, including facial base makeup, eye makeup, lip makeup, makeup primer, skincare tools, and gift set bundles. We implement standardized global shipping rules for both domestic and international orders to deliver a consistent, transparent, and reliable logistics experience for every customer. By placing an order on our platform, you acknowledge and agree to all shipping terms outlined below.

1. Order Processing Time

All orders submitted and successfully paid on our official website will undergo standard processing and preparation within 1 to 3 business days. The processing procedure includes order verification, product quality inspection, professional packaging, logistics arrangement, and outbound confirmation. Orders placed on non-business days or official holidays will be processed sequentially on the next available business day to ensure every package is carefully prepared before shipment.

2. Global Delivery Timeframe

We provide unified global delivery services for all regions, with no differentiation between domestic and international shipping standards. The standard delivery time for all valid orders is 6 to 12 business days after shipment. This unified delivery cycle applies to all global destinations to maintain consistent service standards for every customer across the world.
To accommodate urgent shopping needs, we also offer expedited delivery options for customers who require faster package receipt. Expedited services shorten the conventional delivery cycle and provide a more efficient logistics solution without compromising packaging and transportation safety.

3. Free Shipping Service

We provide 100% free shipping for all products site-wide. There are no additional shipping fees, handling charges, or hidden logistics costs for any order, regardless of order value, product type, or delivery destination. We commit to transparent pricing and zero logistics fees, allowing customers to enjoy cost-effective and worry-free shopping for all makeup, skincare tools, and gift set products.

4. Shipping Coverage & Carriers

Our logistics service covers global regions, supporting delivery to most mainstream destinations worldwide. We cooperate with qualified and reliable international logistics carriers to ensure stable transportation, safe product delivery, and complete tracking services. All beauty products, including delicate makeup items and skincare tools, are packaged with professional protective materials to prevent damage, extrusion or contamination during long-distance transportation.

6. Shipping Exceptions & Delays

For orders that have been paid but not yet shipped, customers can apply for order information modification or order cancellation in accordance with platform rules. Once the order has entered the warehouse packaging and outbound process, modification or cancellation applications may not be supported to ensure the stability of overall logistics arrangement. Please confirm your shipping information carefully before completing payment to avoid unnecessary order adjustment problems.

9. Customer Support

For any inquiries regarding shipping time, logistics status, delivery exceptions, expedited service details or other shipping-related questions, please contact our professional customer service team via the Contact Us page on our official website. All official contact methods and service email addresses are displayed on the Contact Us page for timely and professional assistance.

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