CUSTOMER SERVICE POLICY

This Customer Service Policy outlines the standardized shopping, logistics, after-sales, and refund rules applicable to all orders placed on our official website. It aims to provide transparent, stable, and reliable service standards for all global customers. By purchasing products from our store, customers agree to abide by the service specifications stated below. All services are implemented in accordance with unified platform standards without regional differences.

1. Order & Payment Rules

The official website adopts unified USD currency settlement for all products and services. All product prices displayed on the page are final transaction prices, with transparent pricing and no hidden fees. We support conventional online payment methods to ensure safe, fast, and capital-secure order settlement. All orders are automatically recorded by the system to guarantee the authenticity and traceability of each transaction record.

2. Shipping & Delivery Service

We provide free shipping for all items across the entire site. No shipping cost will be charged for any valid order, regardless of the order amount or delivery destination.
All confirmed orders will be processed and shipped within 1–3 business days after successful payment verification. The unified global delivery time is 6–12 business days for all regions, covering both domestic and international destinations. In addition, we offer expedited delivery options to accommodate customers with urgent usage requirements, helping you receive your packages in a shorter cycle.
Once the order is shipped, customers can track the package status in real time through the order tracking channel on our official website. We strictly cooperate with formal logistics providers to ensure stable transportation and safe delivery of all beauty products, including facial base makeup, eye makeup, lip makeup, makeup primer, skincare tools, and gift sets.

3. Return Policy

We adhere to a customer-first service principle and provide a 60-day return service for all products sold on our official website. Customers who are not satisfied with the purchased products or need to return goods for eligible reasons may initiate a return application within the valid return period.
All return applications must comply with our product return specifications, including intact product packaging, unused status, and complete accessories. We strictly review each return application to ensure standardized and fair after-sales processing. For detailed return procedures and eligible return conditions, please refer to the guidance displayed on our official website or contact our customer support team via the Contact Us page.

4. Refund Processing Rules

After we receive, inspect, and verify your returned goods, we will initiate the official refund process. The refund processing cycle is 5–10 business days. The actual arrival time of the refund shall be subject to the processing rules of your payment institution.
All eligible refunds will be returned through the original payment channel. We guarantee that all refund processes are formal, transparent, and traceable, fully protecting the legitimate consumption rights and interests of every customer.

5. Product Service Scope

Our service covers all product categories of the store, including facial base makeup, eye makeup, lip makeup, makeup primer, skincare tools, and customized gift box sets. We maintain unified service standards for all product lines in terms of pre-sales consultation, logistics distribution, after-sales return and refund, ensuring consistent service quality for every order.

6. Customer Support & Communication

For any pre-sales consultation, order inquiry, logistics problem feedback, after-sales application, and service suggestions, please contact us through the Contact Us page on our official website. Our dedicated customer service email and professional support team are available on the Contact Us page to provide you with accurate, standardized, and timely service replies. We are committed to solving every customer’s shopping problems with efficient and professional service attitude.

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