REFUND POLICY

This Refund Policy clearly defines the standardized refund rules, processing procedures, and service standards applicable to all orders placed on our official website. This policy applies to all product categories sold on the platform, including facial base makeup, eye makeup, lip makeup, makeup primer, skincare tools, and premium gift sets. We formulate unified global refund service standards for all customers to ensure transparent, fair, and efficient after-sales processing. By placing an order on our website, you fully acknowledge and agree to the terms stated in this Refund Policy.

1. General Refund Eligibility

We provide a standardized customer-oriented after-sales refund system for all global users. Customers who meet our after-sales return conditions can apply for a refund within the valid service period. All products in our store support a 60-day return period starting from the date customers receive the package. Valid refund applications will be accepted and processed in strict accordance with official platform rules.
To qualify for a full or partial refund, the returned items must remain in unused, unopened, and intact condition with original packaging, complete accessories, and no signs of artificial damage, contamination, or missing parts. We reserve the right to reject refund applications if the products fail to pass our official inspection after being returned to our designated warehouse.

2. Refund Processing Timeline

After your returned package is successfully delivered, received, and fully verified and approved by our professional inspection team, we will initiate the official refund procedure. The unified refund processing period is 5 to 10 business days. This processing cycle covers internal system review, financial verification, and fund release procedures.
Please note that the actual arrival time of the refund may vary slightly depending on the processing efficiency of your personal payment platform, bank institution, or third-party payment channel. All refund progress can be tracked through your official website order details page in real time.

3. Refund Method & Currency Standard

All refunds on our official website are processed in unified USD currency. Funds will be returned via the original payment channel used when placing the order. We do not support arbitrary replacement of refund channels or third-party fund collection methods to ensure the security, traceability, and accuracy of all refund transactions.
For partial refund orders, the refund amount will be calculated based on the actual product unit price in the original order, and no additional handling fee or service fee will be deducted without official regulations. All refund details are clearly recorded in the order system for customer inquiry and verification.

4. Free Shipping & Refund Rules

All products on our official website enjoy full-site free shipping. Since no shipping fee is charged for any valid order, no shipping cost will be deducted or refunded during the product refund process. The refund amount is solely calculated based on the actual product payment amount paid by the customer.

5. Order & Logistics Related Refund Instructions

Our unified global shipping rule is 1–3 business days order processing and 6–12 business days global delivery. For orders in normal logistics transit status, customers cannot apply for arbitrary refunds without valid reasons. If you encounter abnormal logistics situations such as long-term stagnation or package loss, you can contact our customer service team to verify the situation and apply for corresponding after-sales solutions.
For orders that have been shipped successfully, unauthorized rejection or arbitrary return without communication will affect the normal refund review progress. All return and refund behaviors need to comply with official application procedures to ensure efficient processing.

6. Ineligible Refund Situations

We reserve the right to refuse refund applications under the following situations: return applications exceeding the 60-day valid return period; products with damaged packaging, used traces, artificial damage, or missing accessories; products damaged due to improper personal use and storage; invalid refund applications with falsified reasons; and orders violating the official website shopping and after-sales rules.

7. Revision of Refund Policy

We reserve the right to update and optimize this Refund Policy irregularly according to platform service upgrades and industry standard adjustments. The latest policy content will be displayed on the official website page and take effect immediately after publication. Continued use of our website and services will be deemed as acceptance of the updated refund terms.

8. Support & Contact

If you have any questions about refund eligibility, processing progress, refund rules, or need after-sales assistance, please contact our professional support team through the Contact Us page on our official website. All official contact channels and email addresses are published on the Contact Us page for timely consultation and problem solving.

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